Frequently Asked Questions

Practical information for reviewing product documentation, planning a research purchase and checking an existing order.

Research use

What should I check before purchasing?

Review the product description and supporting documentation to confirm suitability for your intended research. Contact us if the intended use is unclear. This FAQ does not provide medical advice, dosing instructions or claims of therapeutic benefit.

Storage and handling

How should I store and handle my product?

Follow the instructions supplied for the specific product. Requirements can differ by compound and formulation. If instructions are missing or unclear, contact us before opening or handling the product rather than relying on general storage advice.

Purity and certificates

Where can I find a Certificate of Analysis?

Available certificates are listed in our COA library. Match the product name and batch details to your item. If you cannot identify the matching certificate, contact us with the product name and batch information.

How do I check a purity claim?

Refer to the matching certificate for its reported results and testing methods. A certificate for another batch should not be treated as confirmation for your item. Ask us for clarification before ordering if needed.

Orders and delivery

When will my order be processed?

Contact us for a current processing estimate or an update on an existing order, including your order number. If your research has a time-sensitive requirement, confirm timing before placing your order.

Are delivery dates guaranteed?

Delivery times are estimates, not guarantees. Courier disruptions can affect arrival dates. Review our Shipping Policy for the current conditions.

What if I need to change an order or report a problem?

Contact us promptly with your order number and a clear description of the request. For damaged packaging or an incorrect item, include photographs where possible. Ask us to confirm whether a requested change is still possible.

Where can I check return and refund conditions?

Review our Refund Policy before requesting a return or refund. Contact us with your order number and the relevant details.

Reorders and subscriptions

What should I check when reordering?

Check the current product description, pack size, price and availability rather than assuming these match a previous purchase. If batch documentation matters to your research, confirm the relevant COA before ordering.

Is a newsletter subscription a recurring product order?

No. Email updates and recurring product orders are separate. Contact us to confirm whether a recurring-purchase option is available and review its billing, delivery and cancellation details before committing.

Contact

How can I ask a question?

Use our Contact page. For order enquiries, include your order number. For documentation enquiries, include the product name and batch details.