Frequently Asked Questions
Practical information for buyers reviewing product documentation or planning an order.
Research use
What should I check before purchasing for research?
Review the product description and supporting documentation to confirm suitability for your intended research. Contact us if the intended use is unclear. This FAQ does not provide medical advice, dosing instructions or claims of therapeutic benefit.
Storage and handling
How should I store and handle a product?
Follow the storage and handling instructions supplied for the specific product. Requirements can differ by compound and formulation. If instructions are missing or unclear, contact us before opening or handling the product rather than applying general storage advice.
Purity and certificates
Where can I find a Certificate of Analysis?
Available certificates are listed in our COA library. Check the product name and batch details against your item. If you cannot identify the matching certificate, contact us with the product name and batch information.
How do I check a purity claim?
Refer to the matching certificate for its reported test results and methods. A certificate for another batch should not be treated as confirmation for your item. Contact us if you need clarification before ordering.
Order processing and delivery
When will my order be processed?
Payment must be received and processed before an order is accepted. For a current processing estimate or an update on an existing order, contact us with your order number. If you have a time-sensitive requirement, confirm timing before placing your order.
Are delivery dates guaranteed?
Delivery times are estimates, not guarantees. Courier disruptions can affect arrival dates. See our Shipping Policy for the current conditions, or contact us to discuss your destination and expected timing.
What if I need to change an order or report a problem?
Contact us promptly with your order number and a clear description of the request. For damaged packaging or an incorrect item, include photographs where possible. Order changes may not be possible after acceptance.
Reorders and subscriptions
What should I check when reordering?
Check the current product description, pack size, price and availability rather than assuming these match a previous purchase. If batch documentation matters to your research, confirm the relevant COA before ordering.
Is a newsletter subscription a recurring product order?
No. Email updates and recurring product orders are separate. For any recurring-purchase enquiry, contact us to confirm availability and the applicable billing, delivery and cancellation details before committing.
Contact
How can I ask a question?
Email Sales@Meytrix.co.za or call 079 898 8356. You can also visit our Contact page. For order enquiries, include your order number; for documentation enquiries, include the product name and batch details.
